4 use cases leveraging the potential of AI and ChatGPT to create next-generation applications

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Artificial intelligence (AI) and Generative Pre-trained Transformer (GPT) technology have emerged as powerful tools capable of transforming the way companies operate and make strategic decisions. The adoption of these technologies to drive digital innovation will generate a very significant impact for those companies that are able to maximize their potential by creating next-generation business applications.

In this article, we explore the benefits of AI adoption with ChatGPT through 4 use cases, using the capabilities of Microsoft Azure Cognitive Services and Azure OpenAI Services:

1. Improve the user experience and reduce the workload of the Helpdesk team.

Business application:
Virtual customer service assistant.

How: By leveraging the potential of Azure Cognitive Services’ Language Understanding Conversational AI Service (LUIS), the virtual assistant is able to interact naturally and provide faster and more accurate responses to user queries and even understand the intent of the query.

2. Improve productivity and personal organization

Business application:
Personalized virtual assistant for task management.

Using Language Understanding (LUIS) and Text Analytics, the assistant can understand user requests and questions, track tasks, send reminders and provide personalized recommendations.

3. Increase engagement and drive sales

Business application:
Virtual assistant for personalized recommendations.

How: ChatGPT can be combined with Azure Cognitive Services’ Personalizer service to develop a virtual assistant that provides personalized recommendations to users based on data history and behavioral patterns, among others.

4. Increase the efficiency of business processes with quick access to information.

Business application:
Virtual assistant for internal corporate information search.

Leveraging Azure Cognitive Search to perform semantic searches by indexing all types of documents, files and internal databases, along with ChatGPT offering a conversational interface to process user queries, with the goal of finding specific information faster, more accurately and securely.

As artificial intelligence and GPT technology continue to evolve, more use cases will emerge whose application in business processes will become an important part of the business process. must in digitally ambitious companies, due to its great usefulness and efficiency, in order to continue advancing their business objectives in an increasingly competitive world.

Discover in this digital event
how to build a modern Data Warehouse and how to connect ChatGPT with your business data in a secure way, through different use cases and practical examples.

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