Cafosa (RB Group), a leading global supplier of gum base for chewing gum, with over 40 years of history, more than 250 customers in over 80 countries and pioneers in the market for medicinal and functional chewing gum, continues to incorporate digital innovation with the accompaniment of Softeng.

On this occasion, with the adoption of an Artificial Intelligence agent available to users to optimize access to business data.

“On a day-to-day basis, you often need specific information about a material to complete the next task such as pallet weight, product family, etc. Our new Agent allows us to ask about any product in our portfolio and its characteristics, as well as compare, generate grouped lists, and even establish hypotheses that help us directly as if we were conversing with one more partner, only this digital partner, has the list of materials fully updated.”

Josep María Mayor, CIO of Cafosa.

Frustration and inefficiencies due to limited access to data stored in SAP

Cafosa manages a large amount of information about its materials through its SAP system. However, the difficulty for users to consult this information generates high doses of frustration and slows down the process because many users:

    • They do not have direct access to SAP.
    • They do not have the technical knowledge to consult this data.
    • They depend on SAP expert teams, slowing down operational processes.

To resolve this situation, the company had a clear objective: to facilitate access to this information for all users, quickly and without the need for technical training or knowledge of SAP.

A secure conversational AI agent integrated into Microsoft Teams

To solve this challenge, Cafosa has relied on Softeng for the design of a conversational agent based on generative artificial intelligence, integrated into Microsoft Teams, allowing users to make queries in natural language and get fast, accurate and understandable answers.

In addition, the agent has been developed using private AI models that do not store or retain conversations with users for retraining purposes, always maintaining Cafosa’s control of the data.

“The adoption of this agent has been so natural, that 2 months after the launch we are already working to expand its functionalities with new versions of the agent.”

Josep María Mayor, CIO of Cafosa.

Immediate responses, greater autonomy and improved user experience

Cafosa is transforming the way in which its teams access information, achieving greater agility, autonomy and user-centeredness, without technical barriers:

  • Fast and democratized access to data: Users can query information without relying on SAP system access or technical expertise.
  • Reduced time and operational burden: The agent responds in seconds, eliminating the need for constant queries and interruptions to other teams.
  • Easy and natural interaction: Users consult information as if they were talking to a colleague, and directly from Teams.

Cafosa is an example of how to adopt AI in a useful way by integrating it into daily operations to solve inefficient processes.

In Softeng we have a long relationship with Cafosa accompanying them to incorporate digital innovation in their processes and simplify the management and security of your environment in Microsoft 365 and Azure through Softeng Max Platform with its AI agents.