After the launch of the application, active SOFTENG exclusive warranty service through which is responsible for any malfunctions that may appear in the system, free.

After the warranty period, Customer has the possibility to extend and expand their coverage through the procurement of maintenance service that best meets your expectations. Some of the services covered by the warranty we offer on our projects are:

• Engineer assigned to your account who knows the project and to incorporate modifications or adjustments to the websites as well as new developments, the most optimal way
• Telephone support and / or face to solve all needs.
• Transfer of knowledge: SOFTENG be responsible for ensuring the transfer of know-how of the project to a new engineer, if necessary.
• Training sessions on the implementation of new staff.
• Guaranteed maximum response time for non-critical incidents 24 hours, 4 hours for urgent matters. Optional 24x7.
• Option package of hours to perform minor modifications or adjustments that involve technical brief interventions to a very competitive price.
• Career Advice: Providing solutions that help achieve the objectives set.