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Our methodology for network projects and systems maintenance

It allows us to carry out projects with quality and efficiency.

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Softeng system approach Initial audit prior to any intervention in the field of infrastructure, it is necessary to have detailed documentation of the situation. To do so, if the customer does not have an updated documentation, are made the first visits of the engineer to collect and document the technical details concerning the infrastructure in a report to be delivered to the client, and subsequently will be maintained with the changes will be done in the network.
This documentation will constitute an important asset for the client, regardless of who is the technically and / or the company which carries out maintenance and support of your computer system. Also perform the functions of guide, clearly specify how it is designed and configured your system, and contingency plans in case of serious incidents, thus avoiding later, having to dedicate resources to analyze how the network is configured or how to proceed.
Once settlement proposal technical information obtained through the initial audit, SOFTENG develops a proposal tailored to the needs of each client, proposing, where possible, the different alternatives for the same solution.
This proposal contains a detailed description of the solution, the costs of implementation, the costs of the acquisition of third party materials (hardware, licenses, etc.) As well as the development schedule of the solution.
Implementation of the solution proposal is accepted, our technicians are responsible for the implementation of the solution studied. Each of the processes performed by a technician in the art to which it relates.
If migration of existing systems, we study the best way to distribute the execution order of processes in order to maximize the time that users can work, thus ensuring a "smooth transition".
Once maintenance and monitoring system implemented the solution becomes monitored, according to the type of service contracted by our systems. Weekly visits, remote, unattended warning systems, SOFTENG will offer the service or set of services required by the size and criticality of their infrastructure, ensuring pudiéndole very low response times.
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Carmona Lluís
Socio-Manager
GRUP CONGRESS
Contact us Pau Claris, 162-164, 2nd 6th
08037 Barcelona SPAIN Phone: +34 932375911 EMail:
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